Floor covering very poor , technicians are not professionals look handymen, not on time , just messed up job and money , required job redone.
Very knowledgeable very prompt responses to any phone calls and questions very fairly priced and the job was completed in a timely fashion leaving our hardwoods looking fantastic
They did an amazing job refinishing my old pine floors making them look like new!! Ray and his crew were professionals and courteous I highly recommend them to all my friends and family!!
Ray was very knowledgeable and helpful with making the proper selection for our flooring needs. His workers where prompt in completing the project and the pricing was completely in line with the estimate provided. Overall I am completely happy with the service provided by Ray and his staff!
Xavier Arinez c/o Coleen Palmisano Realtor
In time. Done eight.
Original estimate was incorrect Did not put the correct finish on the hardwoods, did not apply consistently Did not cover cupboards sufficiently, House was unnecessarily filthy
Don & Ann Cormier
Courteous quality service
You are not an honest company. You changed the meaning of our contract's terms as soon as you accepted my nonrefundable deposit...which your salesman promised would be" completely refundable "should your company demand extra costs after we agreed upon the terms of our contract. Your sales rep and I agreed on all costs including prep for installation. You refused to honor your sales reps written agreements with me! You also demanded more cash on the day of installation and threatened me with doubled charges if I could not immediately hand over the added-on cash amount. You threatened to destroy my credit report, put a lien on my home, keep my $1690 deposit, and double the cash you wrongly tried to collect.I I am a partially disabled senior citizen whom you threatened, bullied, and treated with aggression,rudeness, and disrespect. I will make my experience known o the public!
The installation of the floor tiles was horrible. Ray sent 2 workers that reeked of cigarettes and left an absolute mess when they were done (my washer and dryer we left filthy and covered with adhesive). There was a huge lack of knowledge about the product- it was the wrong choice for the room and they did not bring it a couple days ahead to acclimate before installing. The tiles started popping the next day. There was also a visible difference in color of one of the boxes of tile which resulted in an area of the floor looking more yellowed than the rest. I contacted Ray to come to see for himself but he never showed. One of his workers did show up unannounced, on afternoon at a completely inconvenient time, and I asked him to leave. Again I asked Ray to see for himself as I didn’t not want further work done by these incompetent workers. We played phone tag for a bit and finally I sent him a text (his preferred method of contact I was told), that said I wanted no further work done until he saw the poor job for himself. I never heard back. I am furious that I am out $500 for the deposit for a job I had to have ripped out and redone by another company. To Ray’s credit, he has not contacted me as yet about paying the remainder of the fee- which I will absolutely not pay.
Excellent workmanship. New backsplash looks great